1. Defined product records
Every product page names the intended learner, format, access period, estimated study time, included deliverables, support boundary, requirements and limitations. The delivered product should materially match that record.
2. Source discipline
Platform-specific facts should be checked against current official information. Recorded examples and interfaces can age, so learners are taught to date assumptions and verify current fees, policies, eligibility and features before acting.
3. Honest examples
Exercises use hypothetical, fictional or safely anonymised information. Illustrative numbers are labelled. The materials do not invent customer results, suggest guaranteed outcomes or disguise education as a managed service.
4. Usability checks
Before release, downloads should open in the listed software, links and navigation should work, worksheets should contain visible instructions and recorded lessons should have intelligible sound and picture. Reasonable accessibility practices such as headings, contrast, keyboard navigation and meaningful labels are part of the website review.
5. Corrections
If a material factual, file or delivery error is confirmed, it will be corrected within a reasonable period and affected learners will receive the corrected file or restored access where feasible. A correction log should be maintained for substantive updates.
6. Reporting a concern
Customers may report a broken file, inaccessible lesson, inconsistent description or suspected material error. Include the product, section and what happened. A thoughtful report is welcome; specialist formatting is not required.